They get three stars only because they did try to ...

They get three stars only because they did try to make one little thing right after I complained. This resort is terrible to get around, they have drivers who will drive you around but take forever to come when called (made me late to conference I was at). Do not bring a car, parking and driving around resort is terrible. Check in took a ridiculously long time, not enough staff. Check out was also understaffed and a long wait. Do not use the Hilton app as they do not actually pay attention to it. I requested an amenity to be in my room when I arrived and they called to hours after I arrived to see if I still wanted it. So much for it being in the room when I arrived as promised. Lots of hidden fees at this resort as well. Conference center was very basic and a/c was not working in parts. Uninformed staff all over the resort. The spa was a joke. Pointe in Tyme restaurant was nice, but ridiculously expensive. Rooms were large but outdated.