Sally Elbadry

Review of Steigenberger Aqua Magic Resor...

when we arrived they give us the room not cleaned ...

when we arrived they give us the room not cleaned from the guests before us, i found hair on the floor & on the sheets, there were dust everywhere, the bathroom not clean( which is something groos). when i complained the supervisor,who is a good person, made them clean the room again but also they have a problem in cleaning, they are not changing the sheets everyday even if i ask for. My baby bed 's sheet didnt change through out my whole stay.
The pictures of the rooms on booking were not like the reality, it's a little poor. The housekeeping didnt want to put shampoo and shower gel, although it is finished unless you asked for. They must serve fresh juices. On the other hand, pools and beach were good, the food also was good and you have a variety in it.