Some Guy

Review of Laguna Cliffs Marriott Resort ...

Great location, great rooms, lousy service.

Great location, great rooms, lousy service.
Felt extraordinarily pretentious and like we were always putting the staff at an inconvenience. Had an issue with jewelry being stolen from our room by housekeeping aided by the fact the safe was broken and not fixed, then management (local and corporate) have given us the hardest time, even refusing to give us a copy of the report. It's been two months and still not even a return call about the status of our issue. That incident perfectly illustrates how they treat people.