Horrible customer service, Natalie at the front De...

Horrible customer service, Natalie at the front Desk has no customer service skills and loves to show off her bad attitude. She made me and my family feel so unwelcome. Threw the little envelope at me with the keys and said nothing to me. I asked her what to do with the old keys and receipt and her answer with a bad attitude was I don t care what you do with that I politely asked her why all the attitude and her answer was get out of my face and walked away. I quickly followed her to ask her what her name was and why the attitude before the kind front desk manager intercepted us. I asked what her name was and he said a name I didn t hear to well, I asked Natalie to show me her name tag and her response was didn t you hear what he just said all this right in front of her manager. The front desk manager was a nice guy but never apologized for her behavior or nothing. I don t believe I will choose Harrahs Atlantic City if they employ people that give attitude like Natalie.
Had I been rude or angry with her I would understand but I was nice than can be with her. I only asked to speak to the manager when she told me she could not change my room for a room on the same floor as the second room I booked. I had asked for adjoining rooms during the booking process and was told the hotel could accommodate based on availability. I asked at least to put my rooms on the same floor if they couldn t be adjoining. She told me because I checked in at the kiosk She could not change my rooms although they had a room on the same floor as the first room. I just politely asked to speak to the manager. I guess that was enough to trigger the bad attitude.
Im sorry I asked you to do your job Natalie,