Mark Pedley

Review of Hard Rock Hotel

Presented booking voucher provided by my companies...

Presented booking voucher provided by my companies travel provider on arrival which clearly states no need to present a credit card. Nevertheless they insisted on a scan of my credit card which they assured me over and over they would not bill. Of course you guessed it, they billed it! When I called they confirmed they could see they had taken payment from my companies travel provider and my card but wanted me to find out the document they would not believe when I presented to them on arrival to get my refund. I said "your having a laugh, get that money you have thieved credited immediately to my card!". To be fair once the manager got involved they moved very quickly and righted the wrong. Was not impressed with the overall attitude though.