The resort is beautiful and there are many service...

The resort is beautiful and there are many services offered. We stayed in the fireplace suite and our view was beautiful. We were there for a two day event. We went to the resort spa. I was treated with a facial treatment and my husband was treated to a body massage. During my treatment I added a couple of extra treatments totaling an extra $55, not a big deal. What the technician didn t tell me was that there would be an additional $43 service charge on top of initial service fee. Huge disappointment. Had I known, I wouldn t have added those extras. Communication is everything and she should have told me. We ordered room service, breakfast. The order was wrong and they forgot to send syrup. By the time they showed up with the syrup the pancakes were already cold. Additionally, we ordered an afternoon snack with a soda. The young man delivered the food but forgot the soda. My husband asked if it would be a hassle to go back for it and he actually answered yes kind of. I was appalled. Beware, there is a service charge for EVERYTHING and their service is horrible! Not only that, but gratuity is automatically added whether you like their service or not. I didn t realize that until I reviewed one of the receipts and here we were handing cash gratuity in addition to what they were already getting. Checkout day they were to send a cart for our bags and we had several. Waited 30 minutes and we decided we d just walk everything down ourselves. It s not a short distance either. We d mentioned it on our way out and all we got was A sorry. My four star review is solely based on the suite we stayed in and how beautiful the resort is and how much they have to offer. The employees and service get ZERO stars! Shame on the staff for not once trying to make any of the issues right.