Brought my car in to have some programming done an...

Brought my car in to have some programming done and a small issue morphed into some other bigger issues; as I was not pleased with the situation Ernie Bruno took the time to explain what was going on and provided me with their process regarding seeing this through so that I was happy. I'm very thankful to Ernie and his team for helping through a tough time. Coming from a customer service business my self I appreciated and found Ernie to be very accommodating , customer focused , as well as very educational regarding my issues. Ernie made sure I left happy. As Ernie was not always available due to being pulled in several directions(multi tasking) he made sure Nakita , and team took care of me.
If we had more people like this in this industry we would experience less problems.
Thank you Ernie for turning a negative into a positive.

Great experience...