Carly Cooper

Review of Michigan First Credit Union

Now it's my turn a few months later and I guess th...

Now it's my turn a few months later and I guess the quality, consistent, reliable customer service agents wasn't working that week I encountered the 365 live call center customer service. So I arrive at Michigan First Credit Union, the reception told me I had to call first so I called from my phone while in the lobby ( I didn't know you had to call first, this process is set up like a secret or something) anyway I spoke with the first lady who was very courteous she asked how she could help I explained I needed another debit card she said let me see if a manager is available to help you. I explained to her I was in the lobby. She put me on hold came back and stated it would take 15mins before a manager could come and help me and it would be a fee of 12 dollars. I didn't have it in my account, I told her I get paid tomorrow can you still help me today by getting me a card since I'm here and just take the funds tomorrow (since me and my husband bank with them) she said no we can't, I said okay I will come back tomorrow. Well things happen and I couldn't make it back up there until the following week 3/7/19. Now my husband informed me I had been charged $12 by Michigan First Credit Union and I was like why. So I was like I will ask why they charged me when I never went back up there???? So when talking to Brook the second agent on the 365 live customer service line she was very rude talking fast and trying to rush me of the line and talking over me when I asked why I was charged. She stated we can't help you, you have to call for an appointment unlike the first lady who kindly said let me see if someone is available. Now mind you they already charged me and now they can't help me without an appointment so now I'm getting perturbed and informed Brook this is not what the last customer service agent told me just last week(as far as trying to help me). Brooke was acting like I couldn't get any help.

I said so I'm calling now and I was here before and was getting help so what's the difference I've already paid I can't get my card and why would she charge me for a card and I never came back. Brook said the other agent put in her notes she was sending me out a card in the mail and we could pull the call to see what really happened.I said not necessary I just want my card. Then Brook says your card has already been shipped out. Now I failed to mention I asked Brook this in the beginning of the conversation and she was so busy telling me about the service I couldn't get she did answer my question then. Brook is talking so fast at this point trying to get me off her line. I said what you can do is get your manager and ask if they can help me and I will decide if I want to wait or not for the appointment time basically....smh. So Brook put me on hold and I'm sure told her manager something to her benefit because Brook comes back on the line and says my manager said that they are too busy and will not be able to help me. But they could cancel the card and I could pay another 12 dollars right then.... (maybe this was the help my bad) how Ridiculous...I said that makes no sense, I will just wait on the card to come in the mail. I just wanted to get off her line but not before I told her how disappointed I was in there customer service for Michigan First Credit Union 365 live call center.