Pamela Chong

Review of Tower Bridal Gallery

Check your dress BEFORE you put it on. I went to ...

Check your dress BEFORE you put it on. I went to my second fitting and found a hole in the train of my dress. We showed it to our seamstress and she said it had been there when she was doing alterations. She later denied ever seeing it and the sales team pushed the narrative that I broke the hole into the dress myself. Their solution was to patch the hole or cut inches off the train of the dress. It's still noticeable afterward but we didn't want to make the train shorter.

One of the sales associates had said "didn't you remember telling me you heard the dress rip on your shoe?". I had never told her such a thing and if I thought that had happened I wouldn't push the issue that my dress had been damaged. They won't own up so you need to be on top of making sure your dress isn't damaged before they can pin it on you.