My family and I just returned from Gatlinburg on S...

My family and I just returned from Gatlinburg on Spring Break (3/2014) and we had a fabulous time. From start to finish, the Eden Crest staff made this trip stress and hassle free. With great customer service being a thing of the past, Eden Crest staff reminded me that there are still companies out there that believe in providing a great customer service experience. I have to do some name dropping here as I'm sure all of the staff are great but my absolute favorite person to deal with was Andrea. We even went so far as to start asking for her personally and in the event she was busy, she always, always returned our call and answered whatever questions we had no matter how trivial. She never once made us feel like we were bothering her. Once again, "Thank You Andrea." Thank you Heather for the great bear stories.

Now for the cabin: "Better View" was an awesome stay. We did have some issues w/ wasp in the upstairs bathroom but once called, maintenance was prompt in responding to our needs. The view was absolutely amazing, the cabin had more than adequate space and the kids had plenty to do.

This was our second family trip to Gatlinburg and our first time using Eden Crest Vacation Rentals and we have all agreed that we will return to Eden Crest again and again for future rentals in Gatlinburg.