My experience has been anything but positive. You...

My experience has been anything but positive. Your service manager Ravi is excellent. That is all the positive I can say about my experience.
I would appreciate a call from upper management to explain and express all my concerns. Thank you

In response my concerns being address, they were. But believe me there was more miscommunication and lack of respect shown to me that makes me never want to go to Ron Tonkin again! I hear Wilsonville Toyota is a reputable dealership. Just saying.