Donna Banwarth Montoya

Review of Osborne Aquatic Center

Once at the outdoor otter beach, a great time. How...

Once at the outdoor otter beach, a great time. However, the quality of the customer service at the front desk was horrendous. We got there at 10:30 on a Saturday. The girl asked if we were going to the lessons. No, to the outdoor area. She replied it opened at 11:30. We told her we were confused because we had called a couple days earlier and were told OAC opened at 10:30. Okay, then we will just stay in the indoor pool until outdoors opened. She said no p9ols were open for us, they were just opened for lessons until 11:30 and started scolding us for not knowing this. So we said, fine, we will come back. We come back at 11:24 and are greeted by another girl with a, "what's up." She tells us we can't pay to get in for 6 minutes (that is how I know it was 11:24). So we wait around and then have to wait in line behind at least 8 others who walked in right at 11:30. Come on.