The hotel was fine. Very clean and standard amenit...

The hotel was fine. Very clean and standard amenities. My complaint is with the communication of the staff and the policies of this particular Choice Hotels branch. I booked 4 rooms for a high school field trip. I was told I had to put a credit card down to reserve the rooms. I made it clear we were paying with a school check. I asked multiple times if my card was going to be charged FOR ANY REASON. I was told no multiple times. Of course, after we checkout, I discover that my card (which is actually a debit card) has been charged for three of the four rooms. When I called to inquire about it, I was told that they didn't know how to process a check, so they charged my card instead! When I told them repeatedly that this was theft, they changed their story. I called no less than 7 times, speaking to 2 different people each time and was given a different story each time. They also did this with the reservation in the first place, which should be an entirely different review. As of yet they have still not returned my money. It is too the point where I have spoken with my lawyer and am planning to file a suit against them. They have two forms of payment from me for one reservation and they are trying to lie/back track their way out of it!

We stay in Deland 3 times a year for music competitions (i am a high school choir director) and many of my colleagues are there just as often. I will never book with this hotel and I will make sure all my colleagues/friends hear about my experience here before they book their events as well.