TeriT Mok

Review of Kerry Hotel Pudong, Shanghai

I booked my room with King's bed but when I checke...

I booked my room with King's bed but when I checked in the frobt deck staff said because they were full so no more king's bed bedroom. Also, I stay at Kerry Shanghai every month and I requested to have the room near the elevator everytime but the hotel could not arrange that for me almost every time which is very disappointing! The front deck staff's attitude was not friendly and helpful either. I speak English but they speak Mandarin to me every time then I have to ask them to speak English every time!