We came for an event during the day so I can't com...

We came for an event during the day so I can't comment on the sleeping rooms. But we weren't even there for 30 min and already I was not impressed. People couldn't use the regular door, the sign said use the revolving door, so we saw several people take full luggage carts through the revolving front door with much difficulty, making it hard for my family to safely enter the hotel. We had to stand outside in the cold waiting while a guy and his cart shuffled through there. One of the other doors by the eating area had a busted handle hanging off of it. Not a little handle, I'm talking the long handle bar that goes across the whole door. It was just hanging there. How did they not notice that and fix it? It was indoors where people must surely walk by it all the time. They had a pitcher of lemony water out in the lobby, giving the impression they care, but not a single employee said hello, or asked if we needed help with anything, or even so much as made eye contact with us. Maybe it's my background in service and management talking here, but that is just creepy. I've never experienced that level of lacking service in a hotel before, or even sketchy motels for that matter. Maybe we just happened to be there on an off day, but I'm not inclined to spend money testing that theory after what I saw when I was there. The impression it left on me is they have lackluster hospitality and don't care enough to make sure the facility is in proper working order. I'm sure there are plenty better places to stay in Omaha. I can think of at least 3 off the top of my head. Places that have smiling friendly employees who look happy to have a job. Places with a working set of doors. I'm not the pickiest guest, but I expect hospitable employees and a working front door at the very least, regardless of the hotel's pricing or reputation.