Not pleased with our experience with the service d...

Not pleased with our experience with the service department. We came in knowing exactly what was wrong with my car and because VW told them to, they told me to continue driving on my car till my engine blew.
I attempted to purchase an engine out of my pocket(so it would be cheaper) and was told they would order it for me. I spoke to Jeremy and he told me they would come to a deal with me on the price.
After I find out they charged me for more than what they paid for the engine when I could have just purchased my own and not had to pay extra (which I spoke to Jeremy about because I wanted a fair price).
To order the engine and put it in took almost 2 months when it should have taken two weeks tops.
I was never really contacted about the progress of my car, I always had to reach out. The communication absolutely sucks.
The staff that was present when I came to get my car after it was finished had absolutely no information about my new engine for me.
Still haven t heard anything about the discrepancies. I was fed lies about the warranty before my car was finished. I was told many different things about warranty and the price that apparently aren t true and had to call the GM to get things somewhat fixed.
One guy was completely rude I wish I could remember his name.
Still haven t gotten a call or anything to apologize for what had happened after all this.
We will never recommend or do business with this dealership again after we bought a new Golf R just a month prior.
I ll be filing a complaint with VWOA.