Charlie Burckmyer

Review of FLAG

-UPDATE- nearly 2 months, several phonecalls, and ...

-UPDATE- nearly 2 months, several phonecalls, and >40 emails back and forth later, I received an ample refund for the part I didn't need. I also learned that the height of the pole wasn't as advertised; it was 1' short (11'). In FlagCo's defense, some of the email chatter was to sort out what option I preferred, and they offered several options, including one that would get me up as high as 17'.

Bumped them up from 2 stars to 3 as despite considerable hassle, they treated me right in the end and the associate I worked with did her very best.

-ORIGINAL REVIEW-
Received a nice powder-coated aluminum 12-foot pole with decent (albeit cheap) hardware and a 45-degree wall mounting bracket. The product description did not clearly show that this was a 45-degree projection mount vs a vertical mount - I believe the words vertical and wall mount were prominent in the description. Only recourse provided was to ship both pole and bracket product back via a UPS store at my expense and buy new product. This would be a huge effort and cost, as shipping 12' items ain't cheap (and neither was getting it here).

Would have given Flagco 1 star but the customer service agent I worked with was very thoughtful and worked to get me to a satisfactory outcome through discounts etc. Flagco would support none, so I'm now the owner of an expensive piece of milled aluminum for which I have no use, but that wasn't her fault.