I'm angered that someone actually had the nerve to...

I'm angered that someone actually had the nerve to say the staff there "didn't care or work hard enough." These are some of the most caring people you'll ever meet-anywhere. My family, including myself have a lot to thank them for. We, especially my parents have raised hundreds of thousands of dollars over many years as a way of trying to thank them for their tremendous efforts to to support their free care. If you need the kind of help they offer, especially if you don't have insurance or the resources, I strongly advise you to go to them. And everyone who's ever been helped by them, as well as their friends and family should "give back."