Elly Love

Review of Moonshadow Cruises

Really disappointed in the customer service.

Really disappointed in the customer service.
We accidentally booked the wrong date for a trip, we booked whilst we were Sydney for a trip from Nelson Bay leaving in 45 minutes on that day! There was absolutely no way we could have made that trip. It was an honest mistake on our part and the company refused to change the date for us.

We understand it was peak season, but the trip wasn't fully booked and was about to depart. Noone missed out because of our mistake. We were willing to pay a transfer fee because we made a mistake but they wouldn't even consider that.

I've worked in customer service in tourism forany years and there is no way I would ever treat a customer in such a disrespectful and rude way.

Mistakes happen and being flexible and helpful is part of any good customer service experience.

Truly disappointed with this experience and we will be taking our business elsewhere.