Dan Ohlemacher

Review of Laguna Cliffs Marriott Resort ...

The hotel itself is 5 stars.

The hotel itself is 5 stars.

This is mainly a review of the person I spoke to in accounting (and the hotels valet and quiet hour policies).

The hotel charged me for three nights of valet (which was the duration of my stay), even though I used it for about 12 hours (a family member stayed down the road which had free parking). No big deal, call in, and get it changed. As I spoke with the accounting department, the person I spoke to immediately was rude. I explained what happened, and he responded with "You returned your rental car after one day?" Now I can't prove his intentions, but one could infer that he didn't believe me based off the question and his tone. He then went on to say that I should have checked with the front desk (I agree I should have) because the hotel assumes you will use valet for the duration of your stay. However, the head valet attendant said they do a count of the cars every night and therefore they should have known I used it only one night. They are refunding my money, but a big part of hotels is about hospitality (in my opinion).

Lastly, we used their on-site pickleball court (and they provide the equipment) at 10 am on Saturday and got a noise complaint. Policy is policy however those quiet hours seem a little strict.