I usually don't whine/write ratings, but wow. Bee...

I usually don't whine/write ratings, but wow. Been a time warner customer for years and years (simply because I had no choice due to (illegal?) exclusive contracts the building had with tw, and what seems to be a near monopoly of twcable in manhattan)

All I can say is, if you're moving to a place in manhattan, and stable internet/TV is important to you, make sure you have alternative options such as fios or optimum or something. When tw cable works, its fine, but for me internet just stops working randomly (I work in IT for a living so I know what I'm doing) and their service reps range from barely competent to beyond trolling (especially when you try to cancel the service - lol! Can't believe they still did this stuff in 2012) I basically spent 30 minutes on the phone finally canceling tw cable service and the guy kept ignoring me and trying to push different options, despite the fact that I told him I have a different service already. Finally, after a solid 25 minutes, he goes "we don't process cancellations over the phone."

Anyways that is all I have to say.