When I arrived at 2:00 PM after driving for 4 hour...

When I arrived at 2:00 PM after driving for 4 hours, I was NOT allowed to check-in. I was told I could pay a $50 early check-in fee. I have never heard of this before. I left and returned later to be greeted by Lacedes, who apparently didn't want to be there, told me I would be charged an additional $100 hold for my stay. When I explained that is not what was told to be when I made my reservations, she insisted I was lying because that's not how they do it there. I should have known not to book this hotel because the website was not able to make reservations which is why I had to call and speak with someone. The room Lacedes gave me was on the 3rd floor and had a view of building. As an event planner, I will definitely keep this visit in mind when making referrals for this area. Not my best hotel experience.