Nc123

Review of Fairmont Resort

Lovely hotel but check in is 3pm making it very co...

Lovely hotel but check in is 3pm making it very cold in Winter by the time you can access the comfort of your room. Front desk staff are gruff and don't seem happy to be in hospitality. Busy hotel with clearly a staffing issue...everyone seems stressed and simple requests seem too much trouble.Lovely common areas but often way too busy to accommodate everyone.
It is a shame because the hotel has the potential to be great, but service is definitely lacking.