My friend booked us the spa followed by afternoon ...

My friend booked us the spa followed by afternoon tea at 5.45. The booking was made on their website and had slots available until 7pm. We arrived at the restaurant on time only to be told that the last slot available for afternoon tea was 4pm. When I questioned why their website allowed us to book up until 7, they explained that it was a glitch which they would try and fix. The supervisor was very blaise about the whole thing and didn't care to understand the inconvenience this had caused!