Brian Russell

Review of Bob Allen Ford

I used Bob Allen Ford several times for servicing ...

I used Bob Allen Ford several times for servicing my truck, and have never been amazed at the service. The first time I needed my truck to go in for an electrical issue, I had them do an oil change as well. They called me to tell me my truck was done. When I showed up, I had to sit in the waiting room for 45 minutes as they forgot to do the oil change I requested. I gave them the benefit of the doubt that time. Things happen. I get it.

Come the second time around, I need new tires, a break job and an oil change. I was out of town for work the next week, so I dropped the truck off so they could work on it while I was gone. When I got back home, I called Bob Allen Ford Service to see if my truck was done. In the 7 days that the truck was in their possession, they hadn't even started working on it yet. I had to wait another 2 days for the truck to be ready before I could pick it up.

Needless to say, I won't be using Bob Allen Ford Service ever again. Extremely disappointed with the service. I'll be moving my business to another Ford dealership.