Brian Mau

Review of Hyatt Regency Tamaya Resort & ...

This resort is in a very quiet and beautiful locat...

This resort is in a very quiet and beautiful location, but it struggles with service problems and renovation disruptions. Unless you are getting a super discounted price for your stay, you may be disappointed, especially in winter. We were double-billed during our stay, and it took them more than a week to fix their mistake. Front desk staff were unenthusiastic about our arrival, and the complimentary margarita was a sugary plastic letdown. The restaurant staff had noticeable problems seating guests for brunch, and one of the bartenders seemed bothered to make drinks. There were mechanical issues in the room and gym, and half the rooms and lobby were shut down for renovations in December 2017. Only one pool was working, but it was not heated enough to enjoy a swim. To their credit, they try to schedule many activities for kids, but almost all of them cost extra, they skimp on supplies, and insist on reservations at least one day ahead. The quality of food in the main restaurant is outstanding, and the portions are large. Rooms are clean. Nevertheless, it s hard to fully relax and enjoy the resort with many annoying shortcomings in service, infrastructure, and policies.