Well yet another 4 hours into an update that was s...

Well yet another 4 hours into an update that was suppose to be completed a week ago, on a day we closed shop to have it done. That five hours turned into 9 hours. The next day two techs came to sort the problem out and at the end of that day we still had the same version that we started with All new hardware and software because we were told we need it all! Been dealing we Steve S , won t go into all the details but rude is a start. His solution to our issues is to assign us a new account manager. Who as of yet has not picked up the phone. As well we asked Steve for his supervisor to call us ! You got it...no call.