Erica Gentner

Review of Jack Powell Chrysler Jeep Dodg...

Buyer beware! I wish I could rate this dealership ...

Buyer beware! I wish I could rate this dealership with negative stars. We purchased a vehicle at from them that has to be replaced because of mechanical issues. At first we tried working with the dealership to get the replacement done outside of the third party company Chrysler works with. They made a show of trying to make us their best deal but ultimately it was an attempt to get more money out of us. They wanted us to trade our van in at a loss of $10k because of the extensive service record . We declined. We then went to Chrysler Corporate and worked out a replacement agreement. The management at the dealership refused to do the replacement because it is time consuming and they will not profit even though one of their sales associates was willing to do the work. I am completely disgusted with how this dealership handled our issue. They will also waste your time (we sat in their waiting room for 4 hours waiting to sign paperwork to sell back the warranty on the van) and will lie to your face about wanting to help you. They are only interested in profits, not in customer service or satisfaction.