Scott Mar

Review of The Lazy Loaf and Kettle

My first visit to this place was years ago, and I ...

My first visit to this place was years ago, and I distinctly remember leaving with a "meh" feeling, not overly impressed with the food or service and with no intentions of going out of my way to come back. I happened to be in the neighbourhood last week so thought I'd stop in and give it another chance. The food has improved somewhat - the soup was just ok, the sandwich was decent, and the baked goods were actually pretty good. However, what completely ruined the experience was the absolute middling service. To start with, the employees all had an apathetic/uncaring attitude, only providing the minimum amount of service to take and deliver an order. Now everyone has a bad day once in awhile, and I'm not looking for fake smiles and forced pleasantries - so long as they're at least doing their job quickly and efficiently to give me what I came in for, I can live with it. But the service was also slow, the food took a long time to show up, my order was screwed up, and it took an inordinately long amount of time for them to fix it. By the time they replaced my sandwich, my lunch hour had run out and I had to take it to go. There was no apology, no effort, just a 'here's your sandwich', and then another look of disapproval when I asked if I could have it immediately wrapped up, as if they couldn't believe I was inconveniencing them further. I left again with the same feeling I had years ago - no intention of going out of my way to stop by again. Maybe I'll stumble by in another couple of years - if they manage to stay open that long.