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Brittney Epps

3 years ago

Roaches!!! Big ones little ones We've always st...

Roaches!!! Big ones little ones We've always stayed at the hotel for several years for annual family vacation however this "hotel" has went downhill a lot. Stayed in the main tower which is newest building, the beds were uncomfortable. The stove was very outdated really the entire room was outdated. Sitting on the edge of the bed a giant roach crawls out the air conditioner in the room and later that night some smaller ones were seen coming out the power outlet in the kitchens. Room smelled like feet and was not the cleanest looks like previous ppl opened a soda and it spewed out all over the first bedroom door in a suite and housekeeping failed to see that. As far as the second room in the suite (living room) the couch bed was gross and smelling and the wall bed was uncomfortable also. Jacuzzi tub in second bathroom had low water pressure so it took forever to fill up. Toilet was broken in the other bathroom. Elevators were crappy in the main tower and parking garage Which has no mirrors at all VERY DANGEROUS!! Needless to say after being a longtime customer (15+ years) we will no longer choose this hotel as a main choice

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