Sophie Williams

Review of Westin Tabor Center

Terrible service experience. We booked a room for...

Terrible service experience. We booked a room for the night of our marriage, or so we thought. Arrived at the hotel around 11 pm (we had notified them we would be checking in late) to find out our reservation had been booked for 5 months later. The hotel was out of rooms and the manager was unapologetic and simply said "I would make sure you cancel that reservation so you don't get charged", what?! They didn't offer us ANYTHING to try to resolve the problem, no help in finding another hotel room that was comparable in Denver, no offer to comp us another stay, comp a room at another hotel, NOTHING. They couldn't even cancel out the reservation that was completely incorrect for us, we got to deal with that today. We left furious and had to scramble to find another hotel on our wedding night. Terrible service, will not be booking with them again. Do yourselves a favor and stay at the Four Seasons where you will actually receive the type of service you pay for and deserve.