Chris N

Review of anaheim mazda

Wish I could rate lower than 1 star.

Wish I could rate lower than 1 star.

This review is solely based on their service department, as I had a wonderful car buying experience.

Now onto the service. I got my oil changed here before and it took about 4 1/2 hours but they did give me a ride home and picked me back up which was nice. But this review will just be about my experience on Saturday 7/2/16.

I took my car in because the passenger door wasn't shutting properly, I had to slam the thing to get it to close. I did have it serviced recently to remove a dent caused by an angry motorist but figured something might be up with the latch. Anyway, I take my car in and within an hour they called me to tell me that my warranty didn't cover the damage to the car because the car door was bent. I didn't ask for proof because well, some ***hole decided to kick it pretty hard. Fast forward a couple days and I take it into a body shop on the recommendation of my insurance company. They had 2 technicians look at it and told me they don't see any bends on the door or door frame. They took it into their garage and found that rubber stopper in the door latch had come loose. They just popped it back in and I was on my way, free of charge. This second appointment took all of 10 minutes and cost me $0.

As for Mazda of Orange, I don't even think they took the time to look for any other possibilities for the door not closing properly, other than their made up "bent door" theory. I would've given a 0 if I could've but they earned their 1 star because my service rep was nice, the shuttle driver and the car wash.