ABSOLUTELY APPALLING CUSTOMER SERVICE We waited 1 ...

ABSOLUTELY APPALLING CUSTOMER SERVICE We waited 1 month for a Cake Smoother to arrive and when we enquired as to its whereabouts (very politely I might add) we were immediately greeted with an accusational tone, questions such as well how will I know if a replacement arrives?! (you send it tracked Carol, come on, you re in business selling via the internet, this is your bread and butter). Carol s website to place the order wasn t working initially, so after a phone conversation with Carol she completed the order form herself, taking down the address incorrectly....which probably didn t have anything to do with item number 1 going awry but heck, if it did, that was obviously our fault. Carol went so far as to phone our landlady! Which seemed like a breach of privacy....but wouldn t you know, our landlady didn t know the whereabouts of the missing item either and nor was she in on any plot to steal a piece of acrylic...). Carol certainly wasn t complimentary about us on the phone to our landlady, suggesting that because we d simply asked for a replacement product so we had what we paid for, we d been rude. How very dare we expect to receive the product we d paid for and waited patiently for?! Eventually, Carol conceded she would consider sending a replacement as a goodwill gesture (no actually, Carol, it s our statutory right to receive a product purchased from you online; if you ve got beef with Royal Mail because they lost the product that s on you; you contracted them to provide delivery, we contracted you to provide a product). Goodness....we love supporting small businesses (we pointed this out to Carol when we were in correspondence) but she didn t make it easy to support hers! Struth - avoid avoid avoid.