Non Id

Review of Shangri-La Hotels and Resorts

everything went smoothly ; People are professional...

everything went smoothly ; People are professional, efficient and friendly. Particularly the GRO team (Bernadette and Nicole); Nicole took great care of my daughter who arrived a head of me . She even noticed that it was near my daughter's birthday and sent a cake when we dined at the Summer Palace. Bernadette was great in arranging everything. I was able to meet the new GM and teanm and say goodbye to Franz.. The Petrus team esp Kate was also outstanding .