Hotel room was huge!! first impressions were reall...

Hotel room was huge!! first impressions were really good. The reception was extremely slow due to one receptionist checking us in and a queue of people all the way to the outside of the hotel. I assumed as most people book a room in advance the hotel management may have thought this through?
Main reason for the one star,
I left some belongings including cash in a hotel draw, and on phoning the hotel, I was told that no one was allowed into the room for THREE day due to Covid-19 restrictions.
So I was told they would get back to me back in three days.
I fired off an email in the morning as I was quite concerned for my belongings and cash. I also phoned the hotel that morning to explain and was told that they had responded to me via email and that nothing was found in the room. I mentioned the three day rule and was ignored about this but was told that the head housekeeper would be asked to look into this and they would phone me straight back. No phone call was returned to me.
A few hours later I phoned again to see what the Head Housekeeper had said. I was told they had once again emailed me to say nothing had been found. I said I was awaiting a call much earlier , but the sharp response was that they had emailed instead. I then mentioned that I would have to get the police involved as this was now a criminal matter as one or more employees at the hotel had stolen my cash and items. The response was, "ok then, we will assist the police, have a good day."

I was driving to Minehead during this , so emails were of no use when using hands free devices.
During all this, the management did not contact me.
I then received a phone call from the hotel explaining that the evening receptionist (the one who said no one was allowed in the room for three days) had found the items and cash and left a note and placed them in a safe.
I then drove all the way back to the hotel a few days later to pick up all my belongings.
I was asked my name, given my things and no apology, very poor show indeed.

Very criminal.

I hated the way they treated me, I hated the way the management refused to get in touch, I don't know if the staff can be trusted , it feels like they are all in on it as not one member was willing to help until the Police were mentioned.
So, one star is far too many .