Trying to transfer my son from this hospital and f...

Trying to transfer my son from this hospital and from their pediatric clinic but so far the records aren't transferring. When called they transferred me to a different department, left a voicemail no call back and the receptionist was rude.
No one ever calls back to let me know regarding my sons test results, when I explained they laughed and said that shouldn't of happened. My son had a flu type "virus" last year which caused him to now have acute flaccid myelitis according to them. The fact that I took him in to get some sort of help to comfort my 1year old and only to hear that he has a virus is very frustrating. My son had high fever but I figured why pay them if all you hear after hours of wait is he has a virus and to control it with Tylenol. Stayed home and did home remedies that actually helped a lot more. Now 4 months later we see the difference in his legs and when I go back to see why he limps and has a shorter leg and thinner they did tests; did they call me back, no, because according to them they had the wrong number. I can't say how disappointed I am and not only how horrible this hospital is when it comes to communicate. Not only is his physical therapy a waste of time for me driving him to only play with cars and get a CUT OUT lift done but also how they can't seem to explain anything.