My Father ordered a 88kg log splitter was purchase...

My Father ordered a 88kg log splitter was purchased and shipped to a regional town. When the package was not delivered when advised, no-one took ownership to track down the package and was a business to business blame game. Well, he was the one who had already paid for the item and had to spend several hours on the phone chasing it. Then when it did eventually arrive late yesterday, it had just been placed on a pallet with a bit of plastic wrap over it, and half a box over the top. The courier truck wasn't even equipped with any lifting capabilities for an 88kg package. There was no manual, and the item was damaged. I understand that errors happen, and packages go missing, but not to take ownership of the issue Klika and then sort it out with the Shipping company is poor service. Klika are the ones who already had his money. For it to arrive on the truck with plastic wrap, and half off the pallet, part of a box thrown over the top of it, no manual, and damaged (a steel section 3.2mm thickness bent) is appalling. When my father called Klika that there was no manual (he is over 65 and doesn't have email) he was advised that they are not able to print a copy and post it to him. Very, very poor Klika. Perhaps you should look at righting a wrong!