Sophia P

Review of Navarra Venues

I m not one to normally leave a bad review but thi...

I m not one to normally leave a bad review but this one has to be done.
To say we are extremely disappointed with Navarra Venues Conca D oro is an understatement.
Navarra Venues have refused our refund of a booking fee, thousands of dollars, for our engagement party event which can no longer go ahead due to COVID-19 restrictions imposing limits on gatherings, social distancing rules and other measures.
I have sought legal advice on this.
I refer to the doctrine of frustration, the position in Australian contract law regarding frustration of a contract is that a contract will be 'frustrated' when an event (unprovided for in the contract) renders the contract practically incapable of being performed, not by fault of either of the parties.
Navarra Venues have completely disregarded their obligations under Australian contract law and continue to stand by the position that they are not providing refunds.
The global pandemic was not at fault of either party.
I note the A Current Affair, Channel 9 segment which aired on 27 May 2020. The brand was named and shamed, and it was clear they have been taking advantage of many other customers too.
I don t know how they sleep at night operating their business like this and knowing they are treating their valued customers this way.