Dominic Then

Review of Philips Singapore Pte Ltd.

Sent in a cordless vacuum, a model still available...

Sent in a cordless vacuum, a model still available at $339, which was not charging to the service centre. I mentioned it was no longer under warranty.

Was immediately informed the appliance would not be repaired. On further query, was informed it would be a $30 fee just to check and ascertain the fault.

However I was offered a 30% discount for a new appliance along with the risk in future of it breaking down as well and being subject to the same sorry aftersales experience ad nauseam. The company seems to have a unique approach to customer loyalty.

Buy Philips at your own risk.