Although the front desk staff are all very nice, I...

Although the front desk staff are all very nice, I think there are some serious managerial/organizational issues at this hotel. We booked just a few hours before our arrival, but the hotel just couldn't seem to keep track of anything. It's about 15 minutes away from the airport, which is not that close considering it's an airport hotel. The airport shuttle was also pretty unreliable. It's a huge hotel, and besides for the cookie and nice staff, nothing really exceptional about it.