Susan Clark

Review of Crieff Hydro Hotel and Resort

Crieff Hydro has all the veneer of a quality hotel...

Crieff Hydro has all the veneer of a quality hotel but none of the substance. Once a fine and beautiful hotel, it is actually now more like a holiday camp; all hard surfaces with no sanctuary from noise and chaos. Disappointment hounded us as we struggled through 24 hours of inadequate service, lengthy queues, awful food, blatant deception by staff and over-charged bills. It was a release to escape to the drive home. With each incident we tried talking to staff but were met by a wall of incomprehension, partly because of English is not the native tongue of most employees, but also, I suspect, because there is no slack in its procedures enabling them to deal with those who have any expectations that Crieff Hydro could, and should, live up to its 4-star rating.