We booked a king room gulf view with their special...

We booked a king room gulf view with their special add on ($75 of food/drink and beach chairs/ umbrella daily). This was a good deal for us!! When we checked in, our room was small, with view of the pool mostly... glimest of the gulf. We went down to the desk and asked for another room. They did accommodate us and gave us a junior suit in another building. The buildings Are like condos...your door walks out to the outside...The buildings are ot connected...So, when it rains ( which it did) your walking outside to the lobby.
Now for the disappointing part...
The room decor is dated, Dirty tile floor grout, old tier look s, not resort quality, beds were not resort quality nor were the pillows... They were very "used"!!!!
The weekend we were there, the love bugs were horrible ( not the reSorts fault) however, they didn t keep up with cleaning up all th dead ones that were smashed around pool, and walk ways.
I called 2x and asked for a broom so I could sweep the love bugs out of our room and balacony....waited over 2 hours!!!
On Friday, we got back to the room at 4 and they hadn't cleaned...I called and waited an hour...Called again and they finally came hour later to clean...
The staff...Rachel, Meghan & Cheryl were our beach servers...They were awesome!! Richard our shuttle driver 5 stars!!!
The spa service was 5 star...Sarah was my massage therapist...Top 5 message I've ever had!!!

We have stayed at several Opal Collection resorts, and this one is not the f their finest. Not worth the more than $400 a night....