My family and I first chose SmileKrafters in hopes...

My family and I first chose SmileKrafters in hopes of straightening my visibly crooked teeth when I was about 14. At first, I was skeptical because many of the workers were on their phones, barely paying attention to what they were doing in my mouth. The braces eventually came off after two years. The orthodontist that took them off never took an impression and instead told us to return two days later to take impressions for the retainer. Two days... That's way too long to wait to get a retainer made when your braces are first taken off. After using the retainer for a week, it was mistakenly thrown away. My mom called the office immediately and they told us we wouldn't be able to get a new mold taken for another two weeks. Two weeks... My teeth shifted WAY too far and are now to the point of needing braces again. When we called and asked about making a retainer using my old molds, we were told that they were thrown away. There was nothing we could do. I'm now 17 and left with an overbite, extremely low confidence, and a feeling of self-conscious when smiling or taking pictures.