They sent our robot vacuum cleaner to the service,...

They sent our robot vacuum cleaner to the service, not only did the diagnosis take more than a month, they returned it to us with the words that they could not find a suitable battery, and that the whole problem was in it. To which we ourselves ordered a battery from the official website of the brand, and as it turned out, the problem is not with the battery at all, since the vacuum cleaner still does not work. We will contact another service, this one I do not recommend! / As the owner asked me to contact the store, I wrote to them they told me they would call you back, so no one dialed.