Stephanie W

Review of The Licensing Company

We have been to this company twice and have had no...

We have been to this company twice and have had nothing but terrible service! We have moved to Calgary from the maritimes and had gone in to get our Alberta license. We had been warned by others that they will often write that you have a beginners license, even though you have been fully licensed for multiple years. Knowing this, we specifically stated that we had a full license, as they reassured us that we would receive a full license. I also asked about getting my registration switched, as I had read online that an inspection that has not exceeded 90 days from another province would exempt you from getting an Out of Province Inspection. I was however told that I was incorrect.

Upon receiving our new license in the mail two weeks later, my boyfriend's came back as GDL (a beginners license). I had also emailed Alberta Transportation to confirm what I had read about my NB inspection being accepted, which they responded that I was correct and they gave contact information for the registry agent to contact if they were still giving me a difficult time.

Upon returning to the registry, I was once again told I was wrong. I stated that I read this online and was also in contact with Alberta Transportation. They then bobbed their head with attitude and stated "Ummm no. You're wrong." I then stood my ground and handed them a copy of the email and told them "Actually yes, here is the copy of the email, and there is a number you can call if you have any issues with this." The lady then handed it over to another worker to call since she never "Called for inspection approval before". The lady then proceeded with attitude in the meantime, informing us she would be getting out the policy manual. She read through a few with attitude trying to say they applied to us, such as "You'll find this interesting...Any Alberta resident who moved to another province and had an inspection done, requires an out of province inspection upon returning to Alberta" , we told her that this did not apply to us as we have never resided here before. It was a huge fight with the staff instead of calling the contact in the beginning, as she did end up finding the exemption that I was able to use in her policy book.

They then waited for 10 minutes while doing nothing before calling the contact, and then stated "Bad news, they closed two minutes ago!" So because of their lack of customer service, I am approaching the 90th day of my inspection before I need an out of province one. This has been nothing but a terrible experience.

We then tried to get my boyfriend's license fixed to a full license, in which they basically stated that he was not telling the truth and shouldn't be fully licensed. After fighting with them, they went into the back and found his NB license as it had not been shredded yet, once again stating that we were correct and that it was indeed a full license. They said they would have to fax it to someone and then they would be able to fix it; however since they were closing in 10 minutes, they weren't going to do it that day.

This has been a terrible experience (Both times that we have gone), and also did not enjoy the rude comments by the staff such as "Ughh, don't people have anything better to do on a Friday at 4:00pm than come here?!?

I would never recommend this company to anyone!