The staff were impeccable but there it stops. Our ...

The staff were impeccable but there it stops. Our room was ordinary; the bed had a mind of its own and rolled away as soon as you sat on it and leaned back against the headboard, leaving a gap into which you could slip and maybe injure yourself. Shame; we were looking forward to the Sunday papers in bed next morning. I had to position a heavy chair against the bottom of the bed to stop it moving; you don't have to do that even in a Travelodge. They apologised and moved us to another room where the bed was less mobile but still not fixed. That room was less attractive than the first.
Breakfast was extensive but we were sat in a giant, cold, impersonal ballroom. We won't go there again.