Went to the hotel for afternoon tea. We waited to ...

Went to the hotel for afternoon tea. We waited to be seated at the restaurant whilst numerous members of staff completely ignore us and walk straight passed!! Not even an acknowledgement!! We were eventually seated and were asked what tea we would like. 55 minutes later our tea turned up!!! We had eaten our food and drank the water provided!! I asked the waiter 4 times can we have our tea and each time was told sorry it s on it s way!!! The reason I was told for the delay eventually was because they had ran out of tea pots!!! The table next to us who sat down at the same time also had no tea and waited even longer!! They were told the reason was because there was a new member of staff!! I spoke to the manager after waiting a further 15 minutes for her to arrive and she asked if she could have my email address and phone number and would be in touch. 3 weeks later and no contact has been made!! This was part of my birthday celebration and I have been left disgusted with the whole experience but mainly the customer service!!!! The staff were clumsy, one waitress dropped a tray of glasses and then dropped a bottle of wine whilst pouring it into a ladies lap!! The girl who served us our drinks in the bar before we went for afternoon tea stank of stale body odour to the point I walked away from her!!
SHAMBLES AT BEST IM AFFRAID!!