BD Campbell

Review of Pella Windows & Doors Orlando

Nice product, but customer shouldn't have to beg f...

Nice product, but customer shouldn't have to beg for it.

In late January, I visited the showroom to examine options for a new home being constructed. The person staffing the showroom said they were just filling the seat and could not provide any further information. I was asked to come back a few days later.
A couple of days later, I stop in again and meet sales representative Monica Schlueter and explain my needs. On Feb 1, I emailed Monica the complete construction plans and required specifications for the windows I wanted. I asked that a proposal be worked up for the windows I needed. Feb 11 and I still hadn't heard from Pella, so I contacted Monica who said all the managers were in Pella training, so my proposal was backed up. She said she would contact Jacksonville to find out what the status of my quote was. As of March 8, I still have not heard back from Pella.

I enjoyed the hands on experience of the Longwood Pella showroom and appreciate the quality of the Pella products, but total disregard for customer service at this point in the sales process will have me looking elsewhere.

Doug C.