Susanna Song

Review of Freeport Bakery

Awful customer service. There are definitely a few...

Awful customer service. There are definitely a few bad apples in this establisment.
Especially the owners.
I made an order for Thanksgiving and
My brother and his family found a piece of PLASTIC in their pie. Thankfully, the kids didnt swallow the pie, my nephew threw it up. We just wanted a refund on the pie since no one got hurt and the pie was no longer edible. If i had known we were going to get a tongue lashing, i wouldve told them to keep the money because we were no longer going to be customers.
At first they didn't want to refund the pie. And said it wasnt theirs. But my sister mentioned the FDA, and they finally started cooperating.
Marlene's husband told her it was an apple core and asked if she's ever eaten an apple. Was that a racial comment because we're not white? Racist or not he was very condescending... in front of many people in the bakery.
If an adult couldn't bite into it... what makes you think a 3 year old would?
First of all, a baker who is conscious of children eating apple pies (especially on Thanksgiving)... would know not to include the core. Apple seeds also have cyanide. Which means... shouldnt you take safe measure and not put apple cores in your pies?
Hey, Freeport, do you know what cyanide is???
I'm sure the FDA know what that is.
We were customers since they opened. And we're never EVER going back to Freeport. Thanks for being awful!