Jameika Howard

Review of Jack Powell Chrysler Jeep Dodg...

Two months ago I took my car in due to my brakes m...

Two months ago I took my car in due to my brakes making screeching noise every time I pull up my emergency brakes as well as when I turn my car off. The dealership ordered my parts replaced the Actuator on my brakes and the noise came back within the two months it was replaced. Took my car back last Wednesday and Chris who worked on my car two months ago stated that there s a defect on the part and he doesn t know what is going on and if it will happen again. They ordered the same part and I just got my car back yesterday and it seems like nothing was fixed. It s getting to the point where I feel as though they re playing with me and saying the issue was fixed when it wasn t. Matt who is the service manager stated to me yesterday that it shouldn t happen again and they test drove it and there was no sound which is weird because the sound doesn t come from driving which I now know I was being lied to.I feel as though they re rushing and nothing is being done right. Now I have to call set up another service appointment just for them to order another part and for it to happen again. I m at the point where I don t want this car anymore as well as I don t feel comfortable driving it. The dealership is liable and nothing has been done about this. I m just going to call corporate.